We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agency’s recommendations- always following or going above standard universal precautions.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions including history of a fever. You’ll be asked those same questions again when you are in the office and your temperature will be taken with an infrared (no touch) thermometer.
- The entire staff will also answer these screening questions and have their temperature taken daily.
- Every person in the dental office must wear a mask and may not enter with gloves on. Please bring your own mask to wear when you enter and exit the office if you can, as there is a shortage. If not we will provide you with one.
- You may want to dress in layers as it might be colder than normal in the office.
- We have hand sanitizer and/or hand soap that we will ask you to use when you enter the office.
- You may see that our waiting room will no longer offer water/coffee/tea, magazines, children’s books and so forth, since those items are difficult to constantly clean and disinfect. The front desk will also have a large sneeze guard.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment. We also ask that you greatly limit the number of friends or family members who accompany you to your appointment(s) and/or they remain in the car.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
- Our staff will wear the highest level of Personal Protection Equipment available at all times for the procedure at hand in the operatories and what is appropriate for the front desk.
- We will have a mask on at all times throughout the entire office.
- High speed evacuation (Isolite) and or rubber dam can be used as tolerated by each patient to help prevent aerosol spray.
- We have mobile medical grade filtration systems
- A UVC light sterilizer and the highest level HEPA air purifiers have been installed in the HVAC system
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 410-877-7900.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Sincerely, Dr. Elliott and the entire team at Harford County Dentistry